Frequently Asked Questions
Everything you need to know about our heritage craftsmanship and services.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I care for my leather boots and bags?
To preserve the quality of your leather, we recommend using our specially formulated leather conditioning cream. Avoid prolonged exposure to direct sunlight and moisture, and store items in a cool, dry place.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines vary by country and are calculated during the checkout process.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.